Customer Testimonials
It is a pleasure to work with Frank Albert in Sales and Adam Webster in Service. This is the best dealership for a great experience in buying and servicing a vehicle.
Paid is a true professional who places customers first. I would offee him my highest recommendation and support. Every time I needed assistance from he delivered.
Great service from Matt Vafeas. The free loaners are BMW’s provided through Enterprise. Communication is good with texts providing an inspection report and recommendations. I recommend.
Great experience every time! Adam our service consultant is above and beyond. Attention to detail/on time and always honest. We have our M3 & M5 always serviced there and would recommend them to everyone from the best BMW technicians to exceptional facility. See you soon - Niko & Rachel
Very helpful and pleasant group of professionals to trust , continue earning every-time I’m there.
My Service Advisor Yegor Kakadiy was OUTSTANDING . He was extremely helpful and very pleasant. My complimentary shuttle driver Dale was very sweet and I enjoyed my conversation with him as he drove me to work while work was being done to my vehicle. Top notch service!
Yegor is great! The service at stratham is efficient and professional. It’s been a pleasure working with Yegor.
BMW of Stratham provides excellent service at competitive prices. Matt the client service rep is great to deal with.
Matt has serviced our X5 for many years - he is always extremely professional and thorough in explaining the work needed to be done. We feel very confident knowing that Matt is supervising repairs and scheduled maintenance, as well as having our vehicle clean and washed when ready for pickup.
Easy sales/purchase process and everyone was friendly. Purchased a 37k vehicle and had a small punch list (3 items) to be completed by the dealership, 2 of which were not completed. 1) fix a plastic moulding in the cargo area that had popped out - they said they would take care of it but didn’t and I was given an excuse that there was nothing they could do, which seems pretty unlikely to me. 2) detail the vehicle. When I looked at the car there were coffee stains in many places on the leather in the back seat. They said they would ...
The minor body work was done well and in a timely manner. The price was fair also. Adam is always easy to work with. Thank you.
Great, Honest people! I have had dealings with BMW ofStratham For years and always met my high standards! I would highly recommend them any day!
Service was top notch and Matt was great to deal with! Would highly recommend going to this dealership and will continue to service my M5 there
Excellent customer service Was kept informed as work was done And completed earlier than first expected Matt was excellent highly recommend BMW of Stratham for sales and service
Very good service! Matt was very professional and helpful. My car was done in less than an hour and I was very happy about that.
extremely professional dealership. I’m dealing with an older BMW that is our families extra around town car. Dealership is very attentive to these needs.
I always receive great service and care from this group. They provide an outstanding customer service experience and my car is always well serviced by their technicians. Their service team is first rate.
Superb customer and overall service. Very knowledgeable and friendly stuff that is happy and ready to help at all times. Yegor was great as always. Trustworthy, reliable, precise and super friendly and overall a great guy!! We are thrilled to have such a great dealership next door!
Adam is always very professional and friendly and is always willing to take the time to go over my questions. I prefer directly dealing with Adam instead of the appointment scheduler/receptionist when booking a service.
Adam was very considerate professional and caring with my service today made everything very easy. I came in to have the air conditioner fixed and he gave me a loaner because it was so hot thank you Adam!
Frank and Stephen made my buying a car ridiculously easy! There was no pressure, they were very accommodating and listened to my needs! I would buy from Stratham BMW again!
Pawel Czyz is an excellent Service Adviser. Pawel is very professional, informed, knowledgeable, skilled in customer relations, and a pleasure to do business with. You are fortunate to have Pawel in your employ. Dave Smack
Fast courteous service. Very accommodating and overall excellent service each and every I require service. Matt and Adam are role models for how luxury car service should be.
Everything about the process was efficient and positive! Can't think of anything I would ask for differently. BMW of Stratham has been my go-to dealership for 20 years!!
Good and on time scheduled service, loaner car provided at no cost. Adam handled the service repair schedule, nice customer service.. I recommend this place for everyone.
Took a little bit longer for the service but I was late coming in and they didn’t give me a hard time. Very thorough and meticulous with the work. Had my A/C recharged for a fairly good price. Paul the service advisor was right on top of things when it was ready to roll.
The dealership makes service very accommodating whether it is a loaner car, pickup or shuttle. The service has always been completed satisfactorily and on time. Service Advisor provides good communication.
A nice easy service experience where Matt went above and beyond. I will always go to them for any repairs for my BMW. Thank you for a great service experience.
Excellent service as always. It’s a pleasure to work with Matt, my service advisor. I went in for a first oil change, it was gone quickly while I waited.
Pawel, my service advisor didn't just go the extra mile he went an extra 10 miles to make my service experience terrific. He work with me to get the repairs I needed within my budget and even worked with the third party warranty firm to cover additional repairs. I got a terrific loaner car as well. All in all a great experience
A nice easy service experience where Matt went above and beyond in sorting out some minor body work and making sure it was done right
Great service. Very professional. Luxury loaner. The wait area is clean and has proper snacks. Service crew is very nice, professional and accommodating. They are honest also.
Kevin was my salesperson and he did a great job negotiating and working to get me the best price possible. Transaction was easy and painless.
Thus dealership is always attentive and thorough, and they always check with me before repairs are done. I continue to purchase my vehicles from them partially because the service is so awesome!!
Matt scheduled the visit conveniently. Then provided great timely support and advice throughout the service. Super thoughtful and helpful. We appreciated and highly recommend their service.
As expected with this dealership, excellent service, customer responsiveness and welcoming attitude. I also had the car detailed. It looks better than new! Special thanks to Pawel Czyz for his friendly, personal attention.
They take good care of my 2017 X1. Always friendly and helpful. I like that they have all of my records on file. They helped me with a lot of the tech stuff, too!
Always professional interactions. Service was completed and car is running smoothly again. My service advisor, Matt helped us keep the cost down which was much appreciated.
Service department is awesome,out going very helpful.yegar was my service guy.place was very clean. Also car loaner is very helpful so customers are not hanging around for hours.
Fixed exactly was wrong and checked the essentials. They know what they are doing. Wouldn’t bring it anywhere else. My BMW feels much better now.
I’ve been coming here for service for nearly 3 years. Had some trepidation in the beginning because of some poor service reviews I’d read on a different website. And apparently there had been a recent change in management. But everything has been fine. I find the service advisors attentive (“Don’t bother calling the main number. Here’s my direct line.”) and have always felt they were looking out for my interests (“Here’s something we want to get done while under warranty”). My one gripe might be that standard service seems to take longer than it has for ...
I highly recommend this dealer and I plan to return for service because of people like Pawel C. He gives high touch, high quality customer service. I’m proud to call him a friend!!!
I have been going to the dealership for years. The staff is friendly, professional, and expert in their field. Both service and sales people always approach you with a smile and put your priorities first. They all know hoe to satisfy customers.
Thank you! Service is great and so is the dealership. Thanks again. I would recommend this dealership to anyone buying a car. Love my BMW.
Excellent service as always! Adam was extremely helpful. He does a great job with communicating status on the repair. I have gone to a BMW of Stratham for many years!
Fast service from ordering tires to installation on my car. Perfect service throughout. Comfortable waiting area but task was quickly accomplished. I highly recommend BMW Stratham and Pawel Czyz.
Matt, my service advisor, was a pleasure to deal with. Good communication, explained all service work , good follow up and quick in and out. Highly recommended BMW service center.
Pawel Czyz has always been very professional and excellent with service of my 2015 BMW X3. I just had service; two new tires et al, replacement light, fluids topped. Thank you - much appreciated.
just scheduled routine service. I actually thought they washed the car is there and back and then when you brought them for service but that didn’t happen. A little disappointed
Yegor , the service consultant was excellent. He was professional and very knowledgeable about my x5. We purchased the vehicle in Charlotte NC @ Hedrick BMW, which I would say is the GOLD standard in customer service. We moved to the north east 2 yrs ago and I have been to now 4 different dealerships for service. When you find a great dealership you stick with it! I believe I have found that in your dealership! GREAT CUSTOMER SERVICE!!!!!!
Excellent experience purchasing vehicle. Very little hassle; reached what I believed to be a decent deal; car was ready for delivery as agreed; good follow up; finance was efficient. Would recommend
A simple 3 minute phone call to arrange for service. I arrived at the appointed time, drove directly into the garage where my loaner was waiting, reviewed the work order and drove away all in 3 minutes. I received a call when the service was completed, drove the loaner back to the garage where my freshly washed car was waiting (complimentary), provided a signature and drove off in my serviced BMW in another 3 minutes. I have come to expect this excellent performance from BMW of Stratham which they have consistently demonstrated over the last 11 years. Outstanding!
Prompt and professional and the most accommodating service. Fully satisfied in the quality of the work performed. They go above and beyond each time I’m in for service. Highly recommend.
Car was ready early less than was originally quoted. Provided full detail for problem during prior appointment this was my fourth service appointment with the Stratham dealership
Best experience with Sovy and Pam. They stayed late and were extremely accommodating. The dealership is clean and the staff is very friendly. Can’t say enough about them.
Yegor and Luke both took great care of me with ultimate professionalism and knowledge of the vehicle. A very big credit to BMW of Stratham.
Very helpful sales staff from initial contact to close of deal. Worked hard to find a vehicle that had the desired options within my planned budget. The cars sell themselves- truly the "ultimate driving machines".
I visited this dealership mainly to test drive an X3. We were met by Sovy and she came with us on the test drive. I was very impressed with Sovy’s knowledge of the product and I also enjoyed the car. We spoke about the price which was in my budget, but I wanted a different color, so Sovy worked with her manager to find me the car. To me, it was important that the salesperson knew the product and I was very happy with the purchase. Sovy went above and beyond to make this as seamless as possible.
Fantastic experience!! Everyone was professional and a pleasure to deal with on all levels Needed fourteen more words for the review so here you go, hope that makes everyone happy
Friendly and responsive and accurate as always. The dealership is very knowledgeable about my vehicle. The loaner car was perfect and ready as soon as I dropped off my vehicle.
Dealer provided courteous, speedy service as well as a loaner at a time when the vehicle by a loose car part coming form the other side of the road during a long trip. Highly recommend this dealer.
Kevin took the time to understand my vehicle usage and came up with a spot on recommendation- one of the best. Using experiences I have ever had !
Very happy with the service at BMW Stratham. My first visit there. They have great specials. I’ll continue to use them for my service work.
The service was excellent. The loaner car was clean and ready for me. The follow up was perfect. My trip for service went seamlessly. Thank you. Nancy Forristall
Brought in my M3 for state inspection. It needed new valve cover gaskets but the ones they had the tech noticed it had a crease. So they ordered more. It took longer than expected so my service tech Steve apologized for the extra time by giving my car a free platinum detail. Car looks great. He was very attentive and also returned my texts within minutes even on his day off. I’ve been bringing my BMW’s here for years and they are very trustworthy and honest.
Very happy with the BMW dealership service department. Matt has been a trusted service advisor. I always request Matt. He is always very attentive to my concerns.
It is always a pleasure to work with BMW Stratham - whether buying a car or going for service. Service Manager Matt Vafeas is knowledgeable, professional, courteous and friendly. We will return for our future service needs.
Great service. These guys really take care of you. Facility is clean and professional. Everyone is nice and attentive. Service and mechanics are honest. Quality of parts are top notch.
I am very happy with the service I received on my BMW of Stratham. From the appointment scheduling to picking up my car when the service was complete everything was easy. Matt was great and kept me informed every step of the way.
I like how they talk with you at the beginning about what the car needs and what you are noticing. Matt was very personable and easy to talk to. The only thing that I would like to see different is a phone call if there are any changes to the plan. I went thinking the cost was a certain amount, but it was significantly more at the time of pick up. This is on me as well, I know. A clear summary of the total cost at the beginning and follow up about minor changes would be helpful as well.
We always bring our Z4 to Strat. for service, 15 yrs now. Paul is very polite & efficient, he has excellent mechanical knowledge before your vehicle even gets inside the service bay. Nice customer waiting area too very clean,Wi Fi with soft couch, TV & even snacks. Fast & efficient, you even get a free quick car wash before leaving.
Excellent experience. Same day we called. We have a second BMW and do not get same day service from them that dealer. Will keep using BMW of Stratham
Great sales and service experience! Friendly, helfpul, can-do attitude. Any issues, if they arrise, are handled promptly and professionally. I will continue to be a customer in the future.
Stratham BMW has an Excellent Service Department! They work hard to take care of their customers. I am always pleased with the work they perform. I recommend them highly. A++++ BMW Service.
I wnet in for an oil change and few other things. Adam told me that they need to fix the left axel of my car and it was covered by my CPO warranty. In no time he got me a loaner vehicle and I didn't have to wait. I've been loyal cutomer to BMW of Stratham and by far Adam provided the best customer experience!
My experience was excellent !! My salesgirl was top of the line helpful in every way! And I love my new 2020 X 5 the dealership was very organized and well prepared for my purchased!! Very satisfied customer
I had a problem with my headlights and they took my car in immediately. They solved the problem. I was called when it was ready and it was sparkling clean. THANK YOU!
Great service. Pawel took great care of me. The car was worked on great and in good time. Service lobby had snacks and water. Quite comfortable.
Received outstanding service. Matt was extremely helpful. My BMW is 10 years old. Bought it at this dealership and have brought it every year for service. It rides and performs like a brand new car. Matt was a real assist on what should be done for service. Rich Russell
Brought car in for oil change and ended up needing to replace an oiled gasket as well. I worked with Matt V and he was very friendly and helpful throughout the process. The benefit of having my car serviced at the dealer is that they provide a higher level of service than you would get at most other places.
Excellent experience buying a car. Appreciate the salesman (Scott Murby) , who knew what I wanted and did not try to pressure me in any way . Excellent experience overall
I have bought several cars in my lifetime and this was hands down one of the best experiences I have had. The entire team was GREAT!
So enjoyed working with Alline at a very busy time of the year! She accommodated my travel schedule and worked around so many changes in timing graciously
Excellent service experience, taken my car to stratham BMW service over 2 years ago, remained a loyal customer due to the professional experience I had over these years.
This was my first experience at this dealership. I recently moved to the area and needed a safety recall taken care of. Matt was super courteous and pleasant. He explained everything. The service was quick and thorough. They even washed my car! 😁
Great support from the team. Matt did an excellent job supporting my needs. Thank you very much. Appreciate all you did for me. Again thank you.
I had matt at bmw of stratham Very professional , in and out in no time and car was good as new , would highly recommend
I drive up to Stratham, NH from Boston because I like them so much! They were able to get me a set of winter wheels with winter tires for my new X2 when NO OTHER DEALER could, including the huge guy’s dealerships. They won me over forever.
Had no trouble at all buying from this dealer and was treaded as one of them. Easy to deal with. Would go back to purchase again.
Bought my car from this dealer in October and just had my first maintenance visit. The. Employee Matt was great, very professional and courteous. I highly recommend this dealership.
First time to BMW of Stratham after moving to the area. So pleased with the service we received! Matt and the entire staff couldn’t have been more helpful! Highly recommend!
Adam is a very personable and effective service advisor. Servicing was prompt and completed quickly. No problem waiting for the work as the facility is comfortable.
Matt was extremely kind and helpful! He was thorough and made sure I was satisfied before I left. I recommend this dealership because if their expertise and concern for clients.
Adam was thorough, honest and personable. Service came in on time and exactly at estimated cost; no surprises A little confusion while waiting in service bay, nothing significant though
Matt is the best service advisor. Knows his stuff and very helpful. Honest and all businesses should take note of how he treats customers. We will be back
I just purchased my first BMW from Alline and I was very pleased. She was very professional and ensured that I had all of my questions answered. She helped me find the perfect vehicle that was just right for me. She and her team were very knowledgeable and the experience I had made it much easier. I will be back!
Alline and Scot, where wonderful to work with buying my third BMW. Also Matt in the service department was professional and made my service experience run smoothly
Pawel Czyz was outstanding per usual; he is professional, thorough, knowledgeable and helpful - he is THE person I seek out when having my BMW serviced.
My appointment was at two o’clock, they too k me in ten minutes early and had my SUV done quicker than promised and washed the exterior! Everyone was helpful and there only objective seemed to make me happy! Thank you all very much!!! Phil and Dianne
I just purchased my 7th BMW. And my recent experience at Stratham BMW was by far the best! Instead of the normal tension between myself and the sales staff, I felt like I was having a discussion with good friends. Alline Jurewicz was may salesperson who was helpful, polite, and charming. She was supported by Frank Margolis who also worked to help me. Both made me feel that I was being honestly treated and worked to resolve the initial problems I had with the car. Having shopped several dealers, Stratham BMW also gave me the best deal. I left feeling ...
