Customer Testimonials
I built a 2022 X3 M40i with Sovy. It was awesome, she guided me through the process. She made a suggestion on the interior leather color. Wow! I am so glad I took her recommendation. When the car came in I couldn’t believe how great it looked. I have received many compliments on the BMW. The color of the car and the beautiful interior. Even after taking possession of the BMW Sovy has helped me several times. She explained the fob and the hidden key. Sovy was instrumental in getting me a refund for OEM parts I never received. ...
I had a wonderful experience while buying a car at the BMW of Stratham. The woman who took care of me was Ms. Sovy Sun. I loved purchasing my car from her she made things so easy for me and clearly explained what all the paperwork was. I’ve never had such a smooth experience purchasing a car before I went to her. Thank you so much my experience was wonderful.
I needed a used car inspection ASAP and Pawel and team bent over backwards to help me out on no notice including a ride to and from my house. High quality customer service.
On my recent service visit, Service Agent Adam Webster did an excellent job explaining the recall and maintence needs of my vehicle.
I have had my cars serviced here for many years and it has always been done correctly, promptly, and at a reasonable price. I highly recommend Stratham BMW.
I absolutely hate the car buying process, but these folks have changed all that. We just came back for a new X7 after buying a new X5 earlier this year. Kevin is the best and Pam is awesome!!! Plus these are amazing cars. Quality, value, and beauty!
Great service, friendly and knowledgeable. Surprised they had a range of interesting cars available this year (unlike Mercedes) despite some delivery delays. Convenient location. So many features I need to go for the tutorial now.
Service was quick and painless. I had no trouble getting an appointment. They were on time. It is always a pleasure to work with Adam when getting service for my car.
My appointment was 7 AM Pawel was there To meet me go over the service is being done today and got me into my rental car so I could make it to work on time very important to me
Adam is outstanding, highly knowledgeable, makes the best recommendations for service and is just a terrific person. The service in the shop is first rate and they always return my car running fixed perfectly with a complementary wash. It is a pleasure working with Adam and having my car serviced at this dealership.
Adam in service was excellent. Scheduling service was easy and Adam handled issues professionally. Overall a top star.
BMW of Stratham was excellent to work with. The used car we originally purchased through them had a few problems and they went above and beyond to make everything right. Everyone from their sales associates and managers to their service department was very friendly and helpful.
Adam in service is great always gets me in and out fast. Better experience here than at other bmw service dealerships.
Pawel and Matt in the service department were great to deal with! Their team was able to diagnose a lingering issue with my vehicle. Thank you
Very helpful in getting our X5 repaired. They kept us informed all the way through the process and gave us a loaner when tires were back ordered.
Brought my X1 in with a concern about vibration when braking a high speeds. A detailed inspection was done showing that there was still a substantial amount of brake left and that brakes were safe. I had option to replace or wait a while. I felt that the analysis was truthful and opted to wait.
Adam the service writer is great. We needed to change our appointment a couple of times and Adam was understanding. When I finally got the car in for service he let me know that my car needed service. He told me what needed to be done and explained why. I agreed and had it done. Overall a very good experience.
Pawl has been my service tech for almost the last three years since I moved to the area. If I move away, as long as Pawl still works here, I will make the trip just to deal with him! In my almost six years of owning BMW’s Pawl is unlike any other service tech I have worked with. He is very customer focused, and is always a pleasure to work with!! I drive a lot of miles, so I see him a few times through the year vs the standard every 10 months. Always a pleasure dealing with him.
Pawel @ BMW if Stratham took care of me as usual - treating me with kindness and respect and handling my bmw repair needs in a timely and satisfactory manner. The whole crew there is top notch and, if you drive a bmw - is the only place I would take it. Thanks guys!
The service is very good and the work is always done in a timely manner.
Frank Albert is the reason I keep going back to BMW Stratham. He will jump threw hoops to make his customers happy. Frank knows how to make the process as painless as possible. Frank’s customer service is the reason I keep coming back.
Contacted dealership online because they had a used vehicle on the lot which I was very interested in. Got contacted shortly after via email (preferred way to contact me) by Hsu Hsien. Had some questions regrading the vehicle which see answered right away, and to my fullest satisfaction. Scheduled an appointment with her. After arriving I was welcomed, and 30 minutes later we had a deal. One of my best car buying experiences ever thanks to Hsu Hsien and her team. Keep up the awesome work.
Pawel, Service Representative, was very good. We have always had a good experience at this Dealership.
Extraordinary service, attention to detail and customer satisfaction. Each service visit is seamless-whether it be a quick service call, or getting a loaner for a longer time frame-they are always there and ready for you!
The service dept was Fantastic, especially Matt the device writer. Did everything, plus washed car. And delivered on time Totally happy with him and BMW!!
Always professional and prompt. I have confidence in the work being done on my car. The vehicle is always returned to me looking better than when I took it in. I am also advised what future work is recommended as well as the timeframe so I can plan for that.
Always pleasant to deal with. Everyone is knowledgeable. Car always comes back better than when I drop it off. The service advisor kept me informed all the way through the repair process.
Mathew was an extremely personable and professional service advisor. He. Kept me updated by text, videos and phone.He was very knowledgeable and amoung the best. I’ve had 9 BMWs in three states from coast to coast and in Hawaii.
Very prompt service and very friendly. The waiting area is spotless. Service advisor also professional.
Very nice people to work with I am very thank full of service from the them
Adam Webster and the service department are fantastic! Pleasant, clean, and speedy! I waited for my vehicle and was able to get my work done in the waiting area.
We had service done on our car and staff was great, professional, knowledgeable and friendly, and kept in touch throughout the whole process.
Excellent Service! Matt my Service Advisor was thorough and answered all my questions. Highly recommend!
Matt always takes care of all my car needs with prompt and professional excellent service!
Professional, friendly, knowledgeable. Local trustworthy dealership! Process stress free from start to finish. Would highly recommend.
I brought my X5 in for service and won’t hesitate to do so again. The service department was super nice and very helpful.
Service advisor Adam W. was super nice and helpful. Ride share drivers were also very nice. Overall positive experience
Very pleased with the excellent service Adam provided. I felt well-informed on the choice of tires and his recommendations for maintenance on my vehicle was extremely helpful. The Loaner vehicle was ready at drop-off and everyone was very courteous.
BMW of Stratham have serviced my BMW since I bought it there several years ago. The People are professional and quite nice to work with.
The transaction was easy and the customer service was great .Steve H worked around my very hectic schedule Will definitely purchase another vehicle in the future
The best dealership so far,very friendly stuff nice people. Thank you guys!
I took my used BMW vehicle for An airbag replacement from a recall. the service rep Matt was exceptional - updates along the way and went above and beyond to help with concerns and issues unrelated to the recall. I would recommend this dealership to anyone with a BMW. ⭐️⭐️⭐️⭐️⭐️ Special thanks to Victor in Parts and Accessories for outstanding friendliness ⭐️⭐️⭐️⭐️⭐️
Wonderful Sales Person. Sovy made my experience very Simple and Happy. The Service Dept are also Awesome and take Great Care of all your BMW needs. I highly recommend BMW of Stratham.
I’ve been using this dealership for my repairs for three years and have had no complaints. Would definitely recommend to a friend!
Love the loaner program provided by BMW of Stratham. They provide service all the way to the lakes region.
Professional and courtesy
Great service and people, very fair prices. Highly recommend sales and service teams. Trade in and new car prices reasonable and justified. Exceptional prep work I’m used car
Excellent quick responsive - thanks for the service and a comfortable waiting room . I am only in once a year or so but so far no issues whatsoever.
Took good care of me. Got right in and very professional with knowledge of my needs quickly. BMW goes across state lines. Did all I asked and finished in a timely manner. Made appreciated recommendations for my car. Will utilize Stratham BMW when I am in the northeast.
My sales girl is wonderful , helpful , and such a great person to work with !! Thank you Sovy for your help !!! She’s the best!!
Walked into BMW in Straham, NH to look at BMW’s after leaving the Volvo dealership down the road. We were greeted instantly by Dana Hurrell who couldn’t have been more helpful and kind. Long story short, ended up purchasing a new X3 30idrive. Loving my new car and the technology in it is by far better than the Volvo, which I have owned 3 of. The whole process was easy and seamless. Scott, the finance person was also kind and even found us an extra $250. rebate. BMW of Stratham, NH is highly recommended.
I called and was given to Dana as BMW in Westbrook had no inventory … Dana told me he had 2 as I wanted the SUV x3. Graphite and graphite so I bought a graphite. Very nice and professional as well as Hayley the genius and Pam extraordinaire in the office. Extremely kind and very helpful. I’ve only driven it 200 miles but it is a wonderful car. I’ve let all my family and friends drive it and even my co workers, they all love it💕🌸
Always get terrific service at BMW Stratham!! Especially from Matt Vagus! He is always knowledge, helpful, professional and very personable. He manages to go above and beyond with terrific customer service. I highly recommend!!
Excellent experience! Very quick service.
Always prompt in service and keep you informed on progress of service. Service staff are excellent.
Paul is by far one of the absolute best employees at the dealership. Every time without exception Paul is able to accommodate my schedule and get my car fixed without delay.
Adam, the service writer, is great to work with. He listened to our concerns and set everything in motion with our approval. He mentioned that the car was getting to the point to need some extra work but there was no need to do it now. He recommended when we should do the work, and we will definitely schedule it with him.
It was good,good service, Ryan was nice Thank you!
I’ve been coming here for 18 years. Have never been disappointed.
Matt is very quick to respond and explains thoroughly what needs to be done to my car. The service is great.
Great service department and sales staff. They always take good care of me and my BMW
I just wanted to say that my experience with BMW of Stratum was phenomenal. They were quick and amazing throughout your experience. I would not take my BMW anywhere else.
Everyone was prepared and ready to service her appointment to purchase our car. We had zero issues. I highly recommend these folks. I will be purchasing from them again.
Adam was very responsive - kept us up to date throughout the repair process.
I have used this dealership for over 20 years for my BMW service. My most recent visit with Matt was excellent. He exceeded my exceptions in all area’s, including his responsiveness and his knowledge of my personal needs.
Matt provides excellent service! He follows up on all details and ensures that I am informed.
Quick service. Ryan was terrific. He even cleaned my windshield. Dana in sales always accommodating
The best customer service and great person to take care your problem and all you can trust
Everyone at BMW of Stratham was knowledgeable, helpful and answered all my questions. Especially Kevin and Pat
Great service department at BMW, I purchased a used 2016 BMW with my daughter. Like any vehicle new or used they break. Being a Sales Manager at Port City Nissan in Portsmouth I know 1st hand how important it is to purchase a warranty package! I have used it twice & BMW of Stratham has helped me out both times. Highly recommended BMW for all your BMW needs!
It is a pleasure to work with Frank Albert in Sales and Adam Webster in Service. This is the best dealership for a great experience in buying and servicing a vehicle.
Very happy with the friendly and professional service writer. The service was performed on a quick and timely manner.
I was able to drop my car off the night before the car was ready that day. Professional and efficient as always. Thank you Adam and BMW of Stratham
Needed an expedited service time. Service Adviser, Adam Webster, was extremely responsive to my situation. Thank you.
Paid is a true professional who places customers first. I would offee him my highest recommendation and support. Every time I needed assistance from he delivered.
Great service from Matt Vafeas. The free loaners are BMW’s provided through Enterprise. Communication is good with texts providing an inspection report and recommendations. I recommend.
Susan was very friendly and helpful in leasing my first BMW!! I’m extremely happy with my car……Thank you!
Great experience every time! Adam our service consultant is above and beyond. Attention to detail/on time and always honest. We have our M3 & M5 always serviced there and would recommend them to everyone from the best BMW technicians to exceptional facility. See you soon - Niko & Rachel
Susan was very competent and worked with me throughout the process especially in helping to make the right decision. Frank likewise was helpful
Wonderful service as always at BMW Stratham. Matt D Vafeas was great and even stayed late on a Saturday to take care of my check out. Thank you for taking care of my third BMW!!!
Very helpful and pleasant group of professionals to trust , continue earning every-time I’m there.
My Service Advisor Yegor Kakadiy was OUTSTANDING . He was extremely helpful and very pleasant. My complimentary shuttle driver Dale was very sweet and I enjoyed my conversation with him as he drove me to work while work was being done to my vehicle. Top notch service!
The best service folks that provide a great customer experience
Yegor is great! The service at stratham is efficient and professional. It’s been a pleasure working with Yegor.
BMW of Stratham provides excellent service at competitive prices. Matt the client service rep is great to deal with.
Scot Murby is the main reason that I return. He is professional and does the job very well.
Great service department!!
Matt has serviced our X5 for many years - he is always extremely professional and thorough in explaining the work needed to be done. We feel very confident knowing that Matt is supervising repairs and scheduled maintenance, as well as having our vehicle clean and washed when ready for pickup.
Easy sales/purchase process and everyone was friendly. Purchased a 37k vehicle and had a small punch list (3 items) to be completed by the dealership, 2 of which were not completed. 1) fix a plastic moulding in the cargo area that had popped out - they said they would take care of it but didn’t and I was given an excuse that there was nothing they could do, which seems pretty unlikely to me. 2) detail the vehicle. When I looked at the car there were coffee stains in many places on the leather in the back seat. They said they would ...
The minor body work was done well and in a timely manner. The price was fair also. Adam is always easy to work with. Thank you.
Great, Honest people! I have had dealings with BMW ofStratham For years and always met my high standards! I would highly recommend them any day!
My first time owning a BMW has been made exceptional thanks to the service crew at BMW of Stratham. Yegor Kakadiy makes every visit very easy and I always leave satisfied. To say I am a tough consumer would be the understatement of the year and yet my expectations are always exceeded. BMW of Stratham and Yegor Kakadiy make owning a BMW both easy and satisfying. Thank you so much!
Service was top notch and Matt was great to deal with! Would highly recommend going to this dealership and will continue to service my M5 there
Great service department!!
They made the process so easy and pain free with updates along the way. Igor was a big help as well!!
Excellent customer service Was kept informed as work was done And completed earlier than first expected Matt was excellent highly recommend BMW of Stratham for sales and service
Very good service! Matt was very professional and helpful. My car was done in less than an hour and I was very happy about that.
extremely professional dealership. I’m dealing with an older BMW that is our families extra around town car. Dealership is very attentive to these needs.
I always receive great service and care from this group. They provide an outstanding customer service experience and my car is always well serviced by their technicians. Their service team is first rate.
Superb customer and overall service. Very knowledgeable and friendly stuff that is happy and ready to help at all times. Yegor was great as always. Trustworthy, reliable, precise and super friendly and overall a great guy!! We are thrilled to have such a great dealership next door!