Customer Testimonials
I needed an oil change for my 2016 BMW. I was told that a 3 year oil change plan could be purchased for $200 by a service rep. I make an appointment, stopped in for service, then was told that the plan price had increased to $240. I wasn't happy about the unannounced price increase after I had my gotten my appointment and was told that this was BMW factory special, that the dealership had no responsibility in the price increase. The service rep spoke with the scheduling service manager who said I could still get the plan for $225. My complaint is not ...
My daughter has a 2014 BMW X1. The car needed new coil springs, shock absorbers and the valve cover gasket was leaking. The dealership was very easy to deal with and communicated constantly through text messaging with me and also email. Matt was my service advisor and did an excellent job. They gave me a fair price for excellent work and was able to turn it around within 24 hours. I'm convinced that this dealership has the best service in the Seacoast!
I saw a certified pre owned x7 pop up on the website and inquired over the weekend. On Monday morning I had an email and text from Sovy personally asking if she can set a time to be prepared for my visit and test drive. I was already impressed. I said I had hoped to be there by 2 and didn’t arrive until 4:30. Sovy didn’t miss a beat and was prepared for my schedule change and had the car ready to go when I got there. This ended up being a surprise Christmas purchase for my pregnant wife. Sovy ...
If you're in the market for a BMW, go and see Jackie Karlsson at BMW of Stratham. Never have I seen a "salesperson" work with such unwavering client focus. From the second we sat down to talk about our needs and desires for a new car, it was clear that our experience with Jackie would be very different from what's typical in the industry today. Throughout the engagement, she was humble, considerate, and courteous to a fault. Yet unlike many "sales" staff, Jackie's courtesy was not a facade for lack of knowledge or ...
We needed to have our state inspection done. Services team was great - it was easy to make a same day appointment. It was quick and washed the car as well!
Another great experience at BMW of Stratham! Service Representative, Pawel was very professional, knowledgeable, and thorough with my vehicle’s maintenance. I would highly recommend having your vehicle serviced by them. The reports and updates are very detailed and all questions are answered in a timely manner.
Professional, friendly, and reliable. I don’t know what more I could ask. The quality of dealership makes me prefer buying a BMW for when I next need a car.
Professional, courteous and knowledgeable. Easy process to drop off and pick up. They even drove me back to the dealership. Stress free process from start to finish. They always go above and beyond…. Very glad I have this locally.
The service reps, staff and technicians are thoroughly professional, courteous and good at what they do. It's always a pleasure to bring our car to them for service. The waiting area is comfortable and the dealership is immaculate.
Matt and Turner were very helpful. The other guys I spoke too were very helpful too ! I would recommend Stratham BMW to anyone with a BMW!
I have had a BMW since my first 3 series in 1982. I've dealt with many dealerships in the years. BMW of Stratham is my favorite. My recent visit was with service for year 2 of 4 year warranty. Adam was my service representative. Adam went out of his way to please me! I was so appreciative of all he did. I also had the car detailed while there for service. Excellent job! Hats off to BMW or Stratham and all departmets!
It was a pleasant experience. The sales person Nick was great. He gave me a complete review of the vehicle I was interested in. Inc a test ride. I'm reviewing my options.
Service was efficient, speedy, and staff was very friendly. I left with confidence that the services I received were high quality and valuable. Service area was very clean.
I have my yearly car inspections done at IRA in Exeter. The inspections are done promptly and professionally and are at one of theme lowest prices in the area
Great team! Very personable and walked me through all aspects of the deal/car. Service was fabulous and took great care to get the car ready for delivery!
Great service team, quality work. That's why I keep coming back over the past 12 years. Great deals on quality pre owns, on my second one now.
Adam in service did a good job repairing and replacing the timing chain. Disappointing it failed at 105k, would expect better durability from a chain, but it wore like a belt. Service was very good. I'm vary satisfied.
This dealership stands out! Sovy Sun and staff could not have been more professional, thoughtful and responsive. Questions and communications were always answered quickly, thoroughly and with a smile! I wholeheartedly recommend BMW of Stratham
Had a very positive experience. The staff treated me with the utmost respect and even took me to and from a restaurant while I waited for my vehicle to be serviced. Top notch service, will be back in the future!
We want to thank Sovy Sun and staff for their professionalism. Our experience was seamless and stress free. Highly recommend BMW of Stratham. Kathy and Mike
I really like the drop off/drive in setup for bringing my car in. My favorite part though is the narrated videos created by the mechanic showing and describing what they find.
Excellent service- thought I needed new brakes and I did not- they took care of a number of other things for me- always an “uneventful” which is good! And positive experience at BMW stratham. My service rep Adam was extremely helpful with all details I wanted addressed.
Always accommodating service visit as I wait at the dealership for the service to be performed. Snacks, soda, coffee, water and comfortable waiting. Service performed in a reasonable amount of time. Service advisor Adam Webster always very personable and helpful.
My service was quick and easy and my car was nice and clean when I received it back
Excellent prompt service. Very accommodating and take excellent care of my X5. Would recommend dealership and their service dept without reservation. Highly recommend. Service department managers are excellent!
We’ve been customers at Stratham BMW for 5 years. We recently purchased our 4th X3. Our experience with Strathem BMW has been uniformly exceptional in every department. Special recognition to Sovy Sun in the Sales Department.
Friendly service advisor and quick quality service. Car was ready on time and washed when I picked it up.
We had a great experience leasing our new BMW with Sovy. She knowledgeably guided us while we considered the best BMW to suit our driving needs. She took the time to set up and show us how to use technology features, making sure we knew we could count on her for future questions as they arise.
Thanks you Matt in the service area, excellent attention and kindness, my car came out like new, the facilities are very comfortable and all the staff very friendly
Excellent, competent and responsive service. Fully met my needs in an open, inviting and respectful manner.
I cannot recommend working with Sovy enough! She made me feel very comfortable with the process of buying my X3, there was no pressure or push and she made sure I got exactly what I wanted. She’s very knowledgeable, patient and responsive - go see her!
Very knowledge staff, and they were welcoming, friendly, and helpful. Pawel kept me informed about the process of and the timing as to when my car would be ready to pick up. A loaner/ rental car was waiting for me when I dropped my car off so there was no inconvenience at all. I also asked for car detailing to be done. Wow! My car, a 2008 BMW x3 SUV , looked brand new. My car is the best one I have ever owned. I will never buy a car except another BMW . But that will be a long time in the ...
The dealership found the issue with my car and the work was preformed in a timely manner! The service personnel that helped me was a seasoned car person that was helpful and friendly.
I had an amazing and comfortable experience at this dealership. Everything was relaxed; went quickly and smoothly. Sovy is personable, kind and relatable. I would highly recommend this dealership and Sovy when looking to purchase a vehicle.
Sovy was an amazing sales woman. She was extremely knowledgeable about all cars and was willing to go the extra mile to help me find what I was looking for. She made me feel so comfortable I did purchase a car and she took the time to go through it with me when I picked it up. Excellent person if your looking to buy.
I love this dealership and I loved working with Sovy. She is so knowledgeable, personable and just a great hard working woman. She made the process so easy and painless. I felt so comfortable working with her, she’s someone you can trust. I love my X4 thank you Sovy
If you’re in the market for a BMW check out Stratham ask for Sovy. I went in looking for a very specific X3. Sovy was able to find exactly what I was looking for. Even working on her day off to make sure I didn’t miss out on the car. Sovy was very responsive and knowledgeable to all my questions. She made this experience quick and painless! Highly recommend.
Adam Webster is amazing! I always ask for him when I need my BMW serviced and he always exceeds my expectations! Service is incredibly efficient and whenever I have any work completed I am confident it is top-notch.
I needed a new car asap after an accident and traveled all the way from Los Angeles to Stratham just so I can work with Sovy. This is my 2nd time buying a car from her and will continue to buy my cars from her. I refuse to work with anyone but her because of how good she is at what she does. But I also love the fact that Sovy is completely genuine and take all of my concerns seriously. Not only is Sovy great, but the dealership altogether was amazing and friendly from the beginning to the end. ...
Mat the service writer was great to deal with. Very knowledgeable and friendly. I would recommend this bmw dealership to anyone looking for a new or used bmw.
I had the pleasure of working with Sovy Sun when purchasing not only my first BMW, but my first car ever. Sovy was incredibly knowledgeable and passionate about her line of work, and very diligent when helping me through the entire process. Her kindness towards others never went unnoticed as she always wanted what was best for her customers. My next BMW purchase will most definitely be through her! Please be sure to ask for Sovy next time you’re in the dealership!
I had the pleasure of working with Sovy on my new car. She was very easy to work with. Her frequent status updates on the production status kept me well informed during the production process! I would consider working with her for my next car purchase!
I built a 2022 X3 M40i with Sovy. It was awesome, she guided me through the process. She made a suggestion on the interior leather color. Wow! I am so glad I took her recommendation. When the car came in I couldn’t believe how great it looked. I have received many compliments on the BMW. The color of the car and the beautiful interior. Even after taking possession of the BMW Sovy has helped me several times. She explained the fob and the hidden key. Sovy was instrumental in getting me a refund for OEM parts I never received. ...
I had a wonderful experience while buying a car at the BMW of Stratham. The woman who took care of me was Ms. Sovy Sun. I loved purchasing my car from her she made things so easy for me and clearly explained what all the paperwork was. I’ve never had such a smooth experience purchasing a car before I went to her. Thank you so much my experience was wonderful.
I needed a used car inspection ASAP and Pawel and team bent over backwards to help me out on no notice including a ride to and from my house. High quality customer service.
On my recent service visit, Service Agent Adam Webster did an excellent job explaining the recall and maintence needs of my vehicle.
I have had my cars serviced here for many years and it has always been done correctly, promptly, and at a reasonable price. I highly recommend Stratham BMW.
I absolutely hate the car buying process, but these folks have changed all that. We just came back for a new X7 after buying a new X5 earlier this year. Kevin is the best and Pam is awesome!!! Plus these are amazing cars. Quality, value, and beauty!
Great service, friendly and knowledgeable. Surprised they had a range of interesting cars available this year (unlike Mercedes) despite some delivery delays. Convenient location. So many features I need to go for the tutorial now.
Service was quick and painless. I had no trouble getting an appointment. They were on time. It is always a pleasure to work with Adam when getting service for my car.
My appointment was 7 AM Pawel was there To meet me go over the service is being done today and got me into my rental car so I could make it to work on time very important to me
Adam is outstanding, highly knowledgeable, makes the best recommendations for service and is just a terrific person. The service in the shop is first rate and they always return my car running fixed perfectly with a complementary wash. It is a pleasure working with Adam and having my car serviced at this dealership.
Adam in service was excellent. Scheduling service was easy and Adam handled issues professionally. Overall a top star.
BMW of Stratham was excellent to work with. The used car we originally purchased through them had a few problems and they went above and beyond to make everything right. Everyone from their sales associates and managers to their service department was very friendly and helpful.
Adam in service is great always gets me in and out fast. Better experience here than at other bmw service dealerships.
Pawel and Matt in the service department were great to deal with! Their team was able to diagnose a lingering issue with my vehicle. Thank you
Very helpful in getting our X5 repaired. They kept us informed all the way through the process and gave us a loaner when tires were back ordered.
Brought my X1 in with a concern about vibration when braking a high speeds. A detailed inspection was done showing that there was still a substantial amount of brake left and that brakes were safe. I had option to replace or wait a while. I felt that the analysis was truthful and opted to wait.
Adam the service writer is great. We needed to change our appointment a couple of times and Adam was understanding. When I finally got the car in for service he let me know that my car needed service. He told me what needed to be done and explained why. I agreed and had it done. Overall a very good experience.
Pawl has been my service tech for almost the last three years since I moved to the area. If I move away, as long as Pawl still works here, I will make the trip just to deal with him! In my almost six years of owning BMW’s Pawl is unlike any other service tech I have worked with. He is very customer focused, and is always a pleasure to work with!! I drive a lot of miles, so I see him a few times through the year vs the standard every 10 months. Always a pleasure dealing with him.
Pawel @ BMW if Stratham took care of me as usual - treating me with kindness and respect and handling my bmw repair needs in a timely and satisfactory manner. The whole crew there is top notch and, if you drive a bmw - is the only place I would take it. Thanks guys!
The service is very good and the work is always done in a timely manner.
Frank Albert is the reason I keep going back to BMW Stratham. He will jump threw hoops to make his customers happy. Frank knows how to make the process as painless as possible. Frank’s customer service is the reason I keep coming back.
Contacted dealership online because they had a used vehicle on the lot which I was very interested in. Got contacted shortly after via email (preferred way to contact me) by Hsu Hsien. Had some questions regrading the vehicle which see answered right away, and to my fullest satisfaction. Scheduled an appointment with her. After arriving I was welcomed, and 30 minutes later we had a deal. One of my best car buying experiences ever thanks to Hsu Hsien and her team. Keep up the awesome work.
Pawel, Service Representative, was very good. We have always had a good experience at this Dealership.
Extraordinary service, attention to detail and customer satisfaction. Each service visit is seamless-whether it be a quick service call, or getting a loaner for a longer time frame-they are always there and ready for you!
The service dept was Fantastic, especially Matt the device writer. Did everything, plus washed car. And delivered on time Totally happy with him and BMW!!
Always professional and prompt. I have confidence in the work being done on my car. The vehicle is always returned to me looking better than when I took it in. I am also advised what future work is recommended as well as the timeframe so I can plan for that.
Always pleasant to deal with. Everyone is knowledgeable. Car always comes back better than when I drop it off. The service advisor kept me informed all the way through the repair process.
Mathew was an extremely personable and professional service advisor. He. Kept me updated by text, videos and phone.He was very knowledgeable and amoung the best. I’ve had 9 BMWs in three states from coast to coast and in Hawaii.
Very prompt service and very friendly. The waiting area is spotless. Service advisor also professional.
Very nice people to work with I am very thank full of service from the them
Adam Webster and the service department are fantastic! Pleasant, clean, and speedy! I waited for my vehicle and was able to get my work done in the waiting area.
We had service done on our car and staff was great, professional, knowledgeable and friendly, and kept in touch throughout the whole process.
Excellent Service! Matt my Service Advisor was thorough and answered all my questions. Highly recommend!
Matt always takes care of all my car needs with prompt and professional excellent service!
Professional, friendly, knowledgeable. Local trustworthy dealership! Process stress free from start to finish. Would highly recommend.
I brought my X5 in for service and won’t hesitate to do so again. The service department was super nice and very helpful.
Service advisor Adam W. was super nice and helpful. Ride share drivers were also very nice. Overall positive experience
Very pleased with the excellent service Adam provided. I felt well-informed on the choice of tires and his recommendations for maintenance on my vehicle was extremely helpful. The Loaner vehicle was ready at drop-off and everyone was very courteous.
BMW of Stratham have serviced my BMW since I bought it there several years ago. The People are professional and quite nice to work with.
The transaction was easy and the customer service was great .Steve H worked around my very hectic schedule Will definitely purchase another vehicle in the future
The best dealership so far,very friendly stuff nice people. Thank you guys!
I took my used BMW vehicle for An airbag replacement from a recall. the service rep Matt was exceptional - updates along the way and went above and beyond to help with concerns and issues unrelated to the recall. I would recommend this dealership to anyone with a BMW. ⭐️⭐️⭐️⭐️⭐️ Special thanks to Victor in Parts and Accessories for outstanding friendliness ⭐️⭐️⭐️⭐️⭐️
Wonderful Sales Person. Sovy made my experience very Simple and Happy. The Service Dept are also Awesome and take Great Care of all your BMW needs. I highly recommend BMW of Stratham.
I’ve been using this dealership for my repairs for three years and have had no complaints. Would definitely recommend to a friend!
Love the loaner program provided by BMW of Stratham. They provide service all the way to the lakes region.
Professional and courtesy
Great service and people, very fair prices. Highly recommend sales and service teams. Trade in and new car prices reasonable and justified. Exceptional prep work I’m used car
Excellent quick responsive - thanks for the service and a comfortable waiting room . I am only in once a year or so but so far no issues whatsoever.
Took good care of me. Got right in and very professional with knowledge of my needs quickly. BMW goes across state lines. Did all I asked and finished in a timely manner. Made appreciated recommendations for my car. Will utilize Stratham BMW when I am in the northeast.
My sales girl is wonderful , helpful , and such a great person to work with !! Thank you Sovy for your help !!! She’s the best!!
Walked into BMW in Straham, NH to look at BMW’s after leaving the Volvo dealership down the road. We were greeted instantly by Dana Hurrell who couldn’t have been more helpful and kind. Long story short, ended up purchasing a new X3 30idrive. Loving my new car and the technology in it is by far better than the Volvo, which I have owned 3 of. The whole process was easy and seamless. Scott, the finance person was also kind and even found us an extra $250. rebate. BMW of Stratham, NH is highly recommended.
I called and was given to Dana as BMW in Westbrook had no inventory … Dana told me he had 2 as I wanted the SUV x3. Graphite and graphite so I bought a graphite. Very nice and professional as well as Hayley the genius and Pam extraordinaire in the office. Extremely kind and very helpful. I’ve only driven it 200 miles but it is a wonderful car. I’ve let all my family and friends drive it and even my co workers, they all love it💕🌸
Always get terrific service at BMW Stratham!! Especially from Matt Vagus! He is always knowledge, helpful, professional and very personable. He manages to go above and beyond with terrific customer service. I highly recommend!!
Excellent experience! Very quick service.
Always prompt in service and keep you informed on progress of service. Service staff are excellent.
Paul is by far one of the absolute best employees at the dealership. Every time without exception Paul is able to accommodate my schedule and get my car fixed without delay.
Adam, the service writer, is great to work with. He listened to our concerns and set everything in motion with our approval. He mentioned that the car was getting to the point to need some extra work but there was no need to do it now. He recommended when we should do the work, and we will definitely schedule it with him.
It was good,good service, Ryan was nice Thank you!