Customer Testimonials
Came to this dealership just by chance. I never felt pressured and everyone I met that first day were friendly and accommodating. The salesperson was very personable and helpful, he listened to what I was looking for.
Very straight forward. Efficient, friendly service. Kept me informed every step of the way. Thank you
They are very professional and very knowledgeable, easy to talk to. They not only great salesmen (Steve Hazard), ther even have a technical person (Haley Heinrich) to explain the complex electronics.
I want to begin by saying that I take full responsibility for purchasing a vehicle "as-is" and was aware of the potential risks involved with buying a five-year-old pre-owned car. I also want to be clear that I have not asked for a refund or made any demands—my goal from the beginning has simply been to share my experience honestly.
That said, I believe it's also fair to express my disappointment. Despite the inspection your team performed, some basic maintenance items and issues were missed, which led to over $1,500 in repairs only a month after taking ... Read More DealerRater - Jun 6, 2025
Stratham - professional, clean and on time car dealership. Adam is the best - love his humor!
Great customer service and quality workmanship. Definitely highly recommended and I will be back for future service requirements.
Adam at the service department is a total scammer. He lies through his teeth on what ’s going on with your car. And when you call him out on an obvious discrepancy (such as doubling the estimate on the exact same work 6-months apart,) he acts like it’s the software’s fault for miscalculating when he knows xxxx well what average labor and parts costs are as a manager in the business. Do not trust a word he says. He’s slimy. I expect a dealer to be more costly than an indie shop, but did not expect blatant ... Read More DealerRater - Jun 5, 2025
One of the fast and best experience I have had in recent years will recommend
Clean and well laid out dealership with excellent support and service. I had a no hassle buying experience with a friendly, funny and highly responsive salesperson who knew the ropes
My first service visit was professional, pleasant and I was kept informed by text and phone.
First time here and I'd have to say top notch service very friendly very accommodating all around has been a great experience, I would highly recommend to anyone
Courteous and professional staff. I love the meticulous service and report service techs have for customers after diagnosing a problem with my car.
Title: Extremely Disappointed – Over $1,100 in Basic Maintenance Missed by BMW of Stratham
I recently purchased a used Tesla Model S from BMW of Stratham, NH, and to say I'm disappointed would be an understatement.
Despite being a returning customer, I was sold a vehicle that was far from properly maintained. Yes, I understand the car was sold "AS IS" and not a BMW—but basic vehicle safety and maintenance should not be optional.
I took the car directly to Tesla after purchase for an inspection and was shocked to learn that it required over $1,100 in immediate service ... Read More DealerRater - May 28, 2025
BMW of Stratham - Great dealership with excellent service representative. Another outstanding experience with the staff and maintenance experts. The detailed information and videos was very helpful. No hidden charges and everything explained thoroughly during the service visit. Highly recommend this dealership. Thanks again for a wonderful experience.
From start to finish, the people of BMW of Stratham provided exemplary customer service. Everyone I encountered made it their mission to make the purchasing process smooth and worry-free. Kevin, my salesperson, was not only highly knowledgeable but, just as importantly, kind. He patiently answered all my questions from our initial meeting to returning subsequent phone calls as we navigated the process. He cared about me as a person and my experience as a customer. Buying a car can often be stressful because as customers we anticipate, and often experience, a high-pressure and even disrespectful environment. That is completely nonexistent ... Read More DealerRater - May 26, 2025
Great service team, Adam W and Ken D. It was a nice touch to receive a video recording and explanation of the work.
Fantastic dealership! Sales and service is top tier! Looking forward to many more years (and miles) with Stratham BMW!
This is my second time buying a car at BMW of Stratham and both times it has been a very easy, no pressure purchase.
Pawel went above and beyond when communicating with me on the status of my repair
Everyone is so nice, the experience was completely hassle free, will definitely be buying from them again in the future
The complete lack of preparation from Pawel when I brought my vehicle for TPMs sensor installation was only bested by a gross attitude of condescension that he met me with when confronted over his easily avoidable blunder.
I had an unfortunate incident with my new BMW when I moved to New England. Adam was fantastic to work with and I am super excited that this will be my new BMW dealership.
Binit was amazing. I was helped immediately, escorted to the waiting area and my car was ready in half the time projected. I’ve been to other BMW dealerships in the area over the past year and I’ll definitely be using Stratham in the future! Congrats on a great hire!
Great service and so friendly! Covered everything I needed to get done very quickly! A great dealership
Great customer service,outstanding location. Friendly staff and great quality. State of the art facility
Adam service manager is excellent Great dealership and service department Very trustworthy and excellent quality workmanship Love service videos Great follow up Very prompt service
Everyone is nice and very helpful. It was my cars first oil change and it was a great first experience
Have had my X5 serviced at this dealership for almost 18years. Always impressed with the professionalism, knowledge, expertise and quality advice on maintenance and repair work.
Work completed ok time at reasonable price Pawl is great service advisor always good to work with
I am very satisfied with service. Matthew Vafeas is excellent which is one of the main reasons I continue to do my service with you. My bill today was $3,200.00
Amanda was great. The genius was also wonderful. The finance person was also very good. The dealer is a 10 out of 10 with no drawbacks.
Very professional staff. Great use of technology to keep the customers informed in real time. Clean and comfortable facility.
I always get great service when I visit this dealership. Very professional and caring, I wouldn’t go anywhere else!
Took care of my needs for service when others gave up or refused to do it. Got it done right and quickly.
Brought my BMW to have the brakes fixed Adam Webster took great care of me very satisfied with the outcome and Kenny the head mechanic thank you guys
Exceptional service, seamless experience, Adam at BMW exceeded expectations in every way. Highly recommend them
Over the years, I’ve bought many cars and let’s face it, the process sucks! Each time though, I feel like I got better at it, even still.
I went to this dealership about a month ago, just to see what my options were. I met Scot who was very patient while I asked my questions, even though it was clear I wasn’t buying that day.
When all this tariff nonsense started, I got nervous so I got out of my Audi lease early. Scot made the process as painless as possible. I feel like Scott along with ... Read More DealerRater - Apr 17, 2025
Clean, with pleasant and courteous staff. The experience was overall positive. I would come back.
Excellent service! Pawul always does as great job. Communication was great and car was clean, thank you!
Binit in the service department is extremely helpful and easy to work with. I will definitely be returning for any service needs in the future. Highly recommend Stratham BMW and Binit in the service department!
Excellent service department and extremely competent set of advisors. I live in another state but continue using this dealership exclusively.
Staff is very professional and we were well taken care of. Our service rep was very thorough and explained everything to us. We were impressed with the service
Great service, friendly, personal, great atmosphere! I highly recommend this dealership for all your vehicle needs.
Good communication about what’s happening with the car.. in my case a sunroof leak was discovered during a battery replacement.
Very efficient when bringing car in. Did good job getting everything done. Always give you a good loaner. Adam the service advisor always friendly and professional.
Excellent Service. I get this service every year. That’s is the reason I keep coming back.
Amazing client advisor in Steve Hazard. Knowledgeable, energetic, and passionate about BMWs. Truly enjoyed the guidance and advice he provided me. Buying experience was easy and transparent.
Great service. Very efficient and explained everything in detail. No surprises on the bill and I loved the video of everything the checked!
Binit was so friendly and professional. He was a delight to work with, very transparent, and supper accommodating throughout the process. He made sure all my needs were met. Thank you to the BMW Stratham team!
I have great confidence in the service I've received at BMW of Stratham for the past 8 years. The customer service personnel are always well trained and very professional. During this particular service, I was checked in on Friday by a service provider named Binit who was great. A brake problem was discovered during my inspection, so the service went into Saturday, which was Binit's day off. For some reason, nobody called me to authorize work on the brakes. I called later Saturday morning and got the work going. So, it extended into Monday morning where Binit, professional as ... Read More DealerRater - Apr 8, 2025
Matthew is amazing to work with in the service department. Buy your next luxury car at BMW of Stratham!
Excellent customer service as always. Adam Webster always does a great job. Only thing that could’ve made this better was if BMW had a few tacos on hand…that would’ve been nice
I have worked with Stratham BMW for over 20 years. Will not go anywhere else. Sales and service are fantastic!
Excellent customer service. Professional and courteous staff. My only criticism would be expensive car to repair/maintain if you don’t have a service plan.
As soon as my husband and I walked in the door, someone welcomed us. Eric did a fantastic job and he was very patient with us. I love my new BMW X7!! Sovy was very helpful with all the paperwork. She made me laugh several times.
We have been a customer of BMW Stratham for 15 years , they are top notch when it comes customer service and satisfaction without a doubt!! Kudos to whole team there in Stratham
Excellent service. Matt kept me updated on progress. The prices, including tire installation, were very reasonable.
Matt is a joy to work with. The video of the technician inspection was a plus
Excellent service and very efficient. They are transparent with their pricing and do not oversell you products that you don’t need. Very responsive and easily accessible. Returned all my calls in a timely manner. Scot Murby was the best car dealer I have ever worked with. Very happy with my experience.
The dealer in Stratham New Hampshire was fantastic from start to driving out with my new x1.A smooth and easy experience.
Great service and availability. My advisor kept me updated and my vehicle was ready ahead of time.
We ordered a BMW X3 build in February 2025. We received the car in March!! Our sales person was Steven Hazard. Very professional & well educated about all BMWs!! Our Finance Manager was Sovy Sun a great numbers person with a lot of knowledge on BMW extra services and protection plans! Haley Heinrich, her business card reads BMW Genius! Haley knew all the latest Technology about the BMW making our needs happen so easy on our New BMW. Also with a follow up appointment in a week as we would have any new questions. We have owned five different BMW models ... Read More DealerRater - Mar 27, 2025
Excellent service, service advisor was exceptional and exceeded my expectations. Car was completed on time
I came in for a vehicle test and there was some confusion around the appointment. The dealership quickly fit me in and honored the original deal. I was very pleased. 😃. The cars loo nice too!
Excellent service both in sales and service. Many thanks to both teams, you're fantastic
Great experience with valet. Picked up my vehicle and provided a new loaner with the same series. Returned vehicle clean and on time. Will be using them again!
The folks at BMW of Stratham were friendly, honest, and efficient from the moment I talked to them on the phone to the moment I left with my car fixed. They gave me an honest and detailed service estimate as well as a very generous loaner vehicle with their work completed within two days.
Matt my service coordinator is the best. Always courteous and efficient. Work is always done on time.
Excellent service and attention with me and my car! BMW Stratham deserves 10 stars! Thanks
Great work by the service team at Stratham BMW, Binit was a great service advisor and was able to get my car back running over the weekend. Gave me an i4. M50 for a loaner as well! Thanks again, Binit!
Everyone was great. However, VERY expensive. Only visit when absolutely necessary. As a last resort.
Accomadating knowledgeable willing to find what looking for. Very impressed with their help and assistance.
Nice to have car picked up and everything done to exceed expectations quality service indeed
Amazing place! Amazing people! Gerar service and beyond my expectations! Pawell pay attention in everything and this guys deserves 10 stars! Thanks BMW Stratham!!!
Pawel the service advisor was great. Easy to talk to and let you know what really needed to be done and what could wait
The level of service is a step above all the dealerships I have visited in New Hampshire.
Friendly, professional and informative. The video file is the best, leaves very little to no questions answered
Great service and they were very quick. Will absolutely recommend to other BMW owners. Great experience
Prompt, cleanly and easy to work with. Communication was great. Will continue to work with them in the future. Binit, was my advisor and he was very helpful and just a good guy. Definitely felt like he cared about my car.
Good communications , easy to understand.. do not need to have these surveys. We like the people.
Matt is always great to work in the service department at BMW!! He is always communicating every step of the way.
Good listening. Thoughtful salesman. Solid training experience. Murby made the deal work. I felt he was working for me as well as for the dealership
Top Shelf. Been using them for years now. Never had any issues with scheduling or service.
Great experience as always thanks so much for the excellent attention to detail and service.
Great people from the driver how took me into town, Bill and the service rep, Matthew who gave me great information and suggestions about my vehicle, down to the individual who washed the interior and exterior of my X3. Nice job all around!
The experience was fine. We had to make an extra trip because we were waiting for an answer on a part. Advisors should always follow up by end of day.
Always very helpful and friendly. Service offers courtesy vehicles which are very helpful because I don't need to involve other family members fir drop off and pick ups
Great service in a friendly, welcoming environment. I had a roadside mechanical failure, and BMW Stratham squeezed my car into the schedule without notice, quickly diagnosed the problem, and provided me a service loaner while the repairs were completed. Matthew was a gentleman and treated me as if I had been a long term customer.
I brought my car in for oil change, and inspection. Very happy with the service and customer service.
White glove service that’s smart and honest. Exceptional experience, all at my convenience and to my satisfaction.
Pleasant atmosphere. Clean. Knowledgeable staff. Timely work. Thank you Adam for your guidance and efforts.
Great group of people who are passionate, friendly and helpful. I appreciate all of them, I feel that they provide good service to customers.
BMW of Stratham is always timely, efficient and very customer service oriented when servicing our cars. Very happy!
I always get great service - knowledgeable technicians and professional staff. Among the best BWM dealerships I have known over the years.
I have been coming here for over 10 years and the service is always excellent with an excellent service professionals!
Facility is spotless and staff very kind and helpful. I was taken on time and made aware still under warranty so was able to perform more than what original appt was for.
I'm a Masersti owner and they've always taken great care with my car
Binit, my service advisor was attentive, helpful and when an unknown problem came up with my vehicle he was quick to respond and I got everything handled in a timely manner.
Overall I have been satisfied with service. My last visit, however, included a tire rotation and wheel balance. Not long after I left, my tire pressure warning message came up. Both front tires were under inflated, 35 instead of 42 psi. It's not a 'dangerous' situation, but clearly negligence, especially after inflating and balancing 4 tires. The other work, replacement of brake pads and a rear differential, appear to be fine.
Excellent all around service department. Went in with low expectations from previous experiences with a BMW dealership in a different state. Matt and the team in Stratham were very helpful in saving money, identifying problems and as efficient as any. I was very pleased with everything they did and was so glad I made the 5 hour trip to work with this dealership on my 2010 x3 that wasn’t even purchased there.